MTN Ghana has responded to a viral complaint by a customer that over GHC 11,000 was withdrawn from her mobile money account without her consent due to a system breach.
The Telecommunications Company, after a preliminary investigation, said the incident was not a system compromise but rather a case of social engineering. MTN Ghana said the customer unknowingly shared sensitive account details with fraudsters.
According to MTN Ghana in a statement: “Our findings suggest that this was a case of social engineering, where a person unknowingly shares sensitive information (i.e, One-Time password (OTP), one-time verification link, and PIN) with fraudsters.
The company has advised customers to never share their PIN or OTP with anyone – not even with persons claiming to be from MTN. They also affirmed to their commitment to keeping transactions safe, convenient and secure.
This response stems from a viral post by the customer who accused the Telco of allowing a fraudulent withdrawal to take place without her knowledge.
According to her, over GHC 11,000 was taken from her account on Monday afternoon, and despite reaching out to MTN Ghana’s customer support, she had not received any positive feedback.
The affected customer has however been invited by MTN Ghana, where she advised the Telco to strengthen its systems and enhance public education to help prevent such scams.
